Automatic Installation fails Entando 7.2.1

I followed the instructions given Getting Started with Entando | Entando Developers but I am always stuck in the following screen:

I am on MacOS Ventura 13.4 Intel Chip. Is there any idea ?

Hi, @raju.

Your install is in a curious state. My first thought would be networking related but typically you won’t see the appbuilder and component manager even try to start in that situation. There are some tips re networking here - Development Tips and Tricks | Entando Developers - but I’d suggest examining the logs of the sso pod as a starting point, ent pod logs default-sso can be useful. Alternatively, you can run a full ent diag (you may have to run ent attach-vm to re-attach the profile to the VM if you’ve restarted it since the install) and share that on the community slack for one of us to examine.

Cheers,
Nathan

Hi @nathan.shaw

Thank you for the reply. Here is the output of the command ent diag as follows:

# entando-diagdata-2023-06-07T13-24-32+0000

| 00 | O | ROOT                 | ## ENT-DIAG FORMAT 0.3
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | ## Current ENT
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | v7.1.3
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | ---
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | ## CLI:
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | - DIR: /Users/rajug/.entando/ent/v7.2.0/cli/v7.1.3
| 00 | O | ROOT                 | - SHA: 7c1ebd2c33fa0bba428b8075b9c9e54668de2ed1
| 00 | O | ROOT                 | - UPD: 2023-01-12 17:47:09 +0100
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | ## RELEASE:
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | - DIR: /Users/rajug/.entando/ent/v7.2.0/dist
| 00 | O | ROOT                 | - SHA: 0bfbce08619f19f226161e583772239ce1a20bb3
| 00 | O | ROOT                 | - UPD: 2023-04-28 09:44:20 +0000
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | ## Current ENT status
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| 00 | O | ROOT                 | ➤ [I] | 2023-06-07 19-09-32 | Current profile info:
| 00 | O | ROOT                 |  - PROFILE:           qs-entando
| 00 | O | ROOT                 |  - PROFILE HOME:      /Users/rajug/.entando/profiles/qs-entando
| 00 | O | ROOT                 |  - APPNAME:           quickstart
| 00 | O | ROOT                 |  - APPVER:            <EMPTY>
| 00 | O | ROOT                 |  - NAMESPACE:         entando
| 00 | O | ROOT                 |  - K8S CONTEXT:       <NO-CONTEXT>
| 00 | O | ROOT                 | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| 00 | O | ROOT                 | ➤ [I] | 2023-06-07 19-09-32 | Current environment info:
| 00 | O | ROOT                 |  - KUBECONFIG:        /Users/rajug/.entando/ent/v7.2.0/cli/v7.1.3/w/.kubeconf
| 00 | O | ROOT                 |  - KUBECTL CMD:       <DEFAULT>
| 00 | O | ROOT                 |  - KUBECTL MODE:      CONFIG
| 00 | O | ROOT                 |  - DETECTED OS:       darwin (darwin22)
| 00 | O | ROOT                 | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | ## DNS rebinding protection TEST
| 00 | O | ROOT                 | 
| 00 | O | ROOT                 | # General Result:
| 00 | O | ROOT                 | OK
| 00 | O | ROOT                 | # Details of Test:
| 00 | O | ROOT                 | # - 192.168.1.1
| 00 | O | ROOT                 | # - 192.168.1.1
| 00 | O | ROOT                 | 
| 00 | O | RUN                  | 
| 00 | O | RUN                  | ## GENERAL START
| 00 | O | RUN                  | 
| 01 | O | @K8S_BASICS          | 
| 01 | O | @K8S_BASICS          | ## VERSIONS
| 01 | O | @K8S_BASICS          | 
| 04 | O | @NAMESPACE_BASICS    | 
| 04 | O | @NAMESPACE_BASICS    | ## NAMESPACE_BASICS
| 04 | O | @NAMESPACE_BASICS    | 
| 05 | O | @NAMESPACE_DESCRIBE  | 
| 05 | O | @NAMESPACE_DESCRIBE  | ## NAMESPACE DESCRIBE
| 05 | O | @NAMESPACE_DESCRIBE  | 
| 04 | O | @NAMESPACE_BASICS    | 
| 04 | O | @NAMESPACE_BASICS    | ## ~ APP IMAGES CONFIGMAP
| 04 | O | @NAMESPACE_BASICS    | 
| 07 | O | @INGRESSES           | 
| 07 | O | @INGRESSES           | ## NAMESPACE INGRESSES
| 07 | O | @INGRESSES           | 
| 08 | O | @DEPLOYMENTS         | 
| 08 | O | @DEPLOYMENTS         | ## NAMESPACE DEPLOYMENTS
| 09 | O | @CRs                 | 
| 09 | O | @CRs                 | ## Entando Custom Resources
| 08 | O | @DEPLOYMENTS         | 
| 09 | O | @CRs                 | 
| 10 | O | @PODS_DETAILS        | 
| 10 | O | @PODS_DETAILS        | ## APP PODS LOGS DETAILS
| 10 | O | @PODS_DETAILS        | 
| 11 | O | @ALL_EVENTS          | 
| 11 | O | @ALL_EVENTS          | ## ALL NAMESPACE EVENTS
| 11 | O | @ALL_EVENTS          | 
| 00 | O | RUN                  | 
| 12 | O | @EVENT_SEL           | 
| 00 | O | RUN                  | ## GENERAL COMPLETION WAIT
| 00 | O | RUN                  | 
| 12 | O | @EVENT_SEL           | ## SELECTION OF NAMESPACE EVENTS
| 12 | O | @EVENT_SEL           | 
| 07 | D | @INGRESSES           | > parallel execution started..
| 08 | D | @DEPLOYMENTS         | > parallel execution started..
| 09 | D | @CRs                 | > parallel execution started..
| 10 | D | @PODS_DETAILS        | > parallel execution started..
| 07 | O | @INGRESSES           | >	ingresses
| 08 | O | @DEPLOYMENTS         | >	deployments
| 09 | O | @CRs                 | >	ClusterServiceVersion
| 08 | D | @DEPLOYMENTS         | > waiting for completion..
| 07 | D | @INGRESSES           | > waiting for completion..
WARNING: This version information is deprecated and will be replaced with the output from kubectl version --short.  Use --output=yaml|json to get the full version.
The connection to the server localhost:8080 was refused - did you specify the right host or port?
E0607 19:09:34.878314   90673 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
| 01 | O | @K8S_BASICS          | Client Version: version.Info{Major:"1", Minor:"27", GitVersion:"v1.27.2", GitCommit:"7f6f68fdabc4df88cfea2dcf9a19b2b830f1e647", GitTreeState:"clean", BuildDate:"2023-05-17T14:13:27Z", GoVersion:"go1.20.4", Compiler:"gc", Platform:"darwin/amd64"}
| 01 | O | @K8S_BASICS          | Kustomize Version: v5.0.1
E0607 19:09:34.881549   90673 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:34.882690   90673 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:34.884074   90673 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:34.884838   90673 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 01 | O | @K8S_BASICS          | 
| 01 | O | @K8S_BASICS          | -done.
| 04 | O | @NAMESPACE_BASICS    | 
| 04 | O | @NAMESPACE_BASICS    | 
| 04 | O | @NAMESPACE_BASICS    | ## ~ OPERATOR CONFIGMAP
| 04 | O | @NAMESPACE_BASICS    | 
E0607 19:09:34.946252   90671 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:34.947733   90671 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:34.948652   90671 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:34.949480   90671 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:34.950474   90671 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 05 | O | @NAMESPACE_DESCRIBE  | 
| 05 | O | @NAMESPACE_DESCRIBE  | -done.
E0607 19:09:35.036997   90740 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.038063   90740 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.039172   90740 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.039958   90740 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.041045   90740 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
E0607 19:09:35.046772   90747 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.047705   90747 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.048664   90747 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.049699   90747 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.050750   90747 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 12 | O | @EVENT_SEL           | 
| 12 | O | @EVENT_SEL           | -done.
E0607 19:09:35.060891   90722 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.062592   90722 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.063196   90749 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
E0607 19:09:35.063376   90722 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.065060   90722 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.065351   90754 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.065795   90722 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.066181   90754 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
E0607 19:09:35.067558   90754 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.068216   90753 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.068638   90754 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.069111   90753 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.069269   90754 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
E0607 19:09:35.070784   90753 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.072119   90753 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.073013   90753 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 08 | D | @DEPLOYMENTS         | > done.
E0607 19:09:35.088923   90759 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.090231   90759 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.091165   90759 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.091985   90759 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
| 08 | O | @DEPLOYMENTS         | 
| 08 | O | @DEPLOYMENTS         | -done.
E0607 19:09:35.093094   90759 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 07 | D | @INGRESSES           | > done.
| 07 | O | @INGRESSES           | 
| 07 | O | @INGRESSES           | -done.
| 10 | D | @PODS_DETAILS        | > waiting for completion..
| 10 | D | @PODS_DETAILS        | > done.
| 09 | D | @CRs                 | > waiting for completion..
| 10 | O | @PODS_DETAILS        | 
| 10 | O | @PODS_DETAILS        | -done.
| 09 | D | @CRs                 | > done.
| 09 | O | @CRs                 | 
| 09 | O | @CRs                 | -done.
E0607 19:09:35.361849   90948 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.362671   90948 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.363636   90948 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.364825   90948 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.365751   90948 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 04 | O | @NAMESPACE_BASICS    | 
| 04 | O | @NAMESPACE_BASICS    | ## ~ POD list
| 04 | O | @NAMESPACE_BASICS    | 
E0607 19:09:35.407357   90951 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.408456   90951 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.409251   90951 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.410219   90951 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.411361   90951 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 11 | O | @ALL_EVENTS          | 
| 11 | O | @ALL_EVENTS          | -done.
E0607 19:09:35.685110   91036 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.685797   91036 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.686852   91036 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.687902   91036 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:35.688946   91036 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
| 04 | O | @NAMESPACE_BASICS    | 
| 04 | O | @NAMESPACE_BASICS    | ## ~ RUNNING IMAGES
| 04 | O | @NAMESPACE_BASICS    | 
E0607 19:09:36.002060   91125 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:36.002863   91125 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:36.003829   91125 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:36.004908   91125 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
E0607 19:09:36.006038   91125 memcache.go:265] couldn't get current server API group list: Get "http://localhost:8080/api?timeout=32s": dial tcp [::1]:8080: connect: connection refused
The connection to the server localhost:8080 was refused - did you specify the right host or port?
➤ ERROR | 2023-06-07 19-09-36 | Unable fetch the images list
| 04 | O | @NAMESPACE_BASICS    | 
| 04 | O | @NAMESPACE_BASICS    | -done.

## Collected diagdata available in archive "/Users/rajug/.entando/reports/entando-diagdata-2023-06-07T13-24-32+0000.tgz"

By the way, I did not get what you meant by:

you may have to run ent attach-vm to re-attach the profile to the VM if you’ve restarted it since the install

Hi, @raju . I sent some notes on slack but the attach-vm is needed if you restart the Multipass VM, so the ent profile can reconnect.